FAQ

Event Specific Questions

How can we join into an event via VC or phone-in?
To join into the Web VC of an event, go to https://meet.vc.ubc.ca/webapp/ and type in the 5-digit meeting ID provided to you by the event organizers. Note that the VC works best with Google Chrome, and if your camera and mic are enabled upon entry (you can disable them after you join in).

To call into an event, dial 1-844-651-2007, followed by the 5 digit ID, followed by #.

How can we know more about the events happening at the MSAC?
There’s a calendar hosted on the MSAC website. It is frequently updated and will tell you all you need to know about what’s happening at MSAC. 

How do I know when the event I’m attending will start?
Check the online calendar or the signs posted on the stanchions in the courtyard  that list the event details happening that day.

How do I book rooms?
Check the online calendar for availability and then submit your request by clicking on the green “make a booking” button

Facilities

The “MSAC VC Room” has been renamed “The Studio”

Who works at MSAC?
MSAC is the home of MSAC staff: the Operations & Events Manager and the MSAC Ambassadors as well as the UBC Faculty of Medicine Alumni Engagement team.

Who are the MSAC Ambassadors?
MSAC Ambassadors are year 1 and 2 MD students who work at MSAC in the evenings to support the events taking place by setting up the videoconferencing equipment, arranging furniture and generally making sure event organizers have everything they need.

Who do I make suggestions for gym equipment to?
If you have ideas for improvements to the gym, or to report for broken equipment, please talk to the MUS Sports Director. If the gym needs cleaning, please speak to the MSAC Operations and Events Manager at msac.centre@ubc.ca or pop by during office hours (10 am – 6 pm Monday to Friday).

If I have feedback on how to improve the MSAC, who should I go to?
We love feedback! Please talk to the MSAC Operations and Events Manager.

How do I get a locker at MSAC? Is there a fee?
Lockers at MSAC are free! Please email the MSAC Operations and Events Manager to register for a locker.

Who do I talk to if I’d like to store some school related things for MUS or access stored items at the MSAC?
Please email MSAC Operations and Events Manager at msac.centre@ubc.ca or pop by during their office hours (typically 10am-6pm Monday to Friday)!

I lost something at the MSAC! Is there a lost and found?
Yes, of course! It is located in the cupboard next to the Latham Hall bar.

There’s food in the fridge! Can I eat it?
If it is in the “free for all” right side of the fridge, yes. The left side of the fridge is soley reserved for event-related food and not to be touched.

Do we have compost and paper recycling?
Yes we do! Several compost bins can be found in the kitchen (one small and one large bin with green lids). Paper recycling can be found in Alumni Room. Additionally, there is a large green bin marked for composting and a large yellow bin marked for paper recycling on the staircase outside the door leading to the back alley from the kitchen.

Can I use the cutlery and plates in the kitchen?
Of course! But please wash and put away the dishes after use.

Can I use the printer in the Computer Room?
Yes, but please bring your own printer paper. If the printer is out of toner, please let the MSAC Operations and Events Manager or the MSAC Ambassador on duty know.

Video Conference

How do I book VC for my meeting?
Please request your video conference when you initially book your room with the online form. If you have already booked your room and would like to add video conferencing, please email msac.centre@ubc.ca with all of your VC room details.

My VC isn’t working! What do I do?
Please find the MSAC Ambassador on shift and ask them to troubleshoot. Unfortunately technical difficulties do happen sometimes, thank you for your patience!

If I want to extend my VC time during a meeting, can I do that?
If there are no other VC meetings happening later in the same room, yes! Ask the MSAC Operations and Events Manager or the MSAC Ambassador on duty to help you. Please note that you need to request a time extension PRIOR to the scheduled VC end time. Otherwise, it will take a little longer to restart the VC connection.

Can our VC be recorded? Where do I access the recording?
Yes, it can! Let us know on the room booking form if you’d like to have your meeting recorded. The link to download the recording will be sent to you 1-3 business days after your event.

Want to learn more about what MSAC has to offer? Read the MSAC Club Leader Orientation Package!