FAQ

Event Specific Questions:

How can we join into an event via VC or phone-in?
To join into the Web VC of an event, go to https://meet.vc.ubc.ca/webapp/ and type in the 5-digit meeting ID provided to you by the event organizers. Note that the VC works best with Google Chrome, and if your camera and mic are enable upon entry (you can disable them after you join in).
To call into an event, call 1-844-521-0666, followed by the 5 digit ID, followed by #.
How can we know more about the events happening at the MSAC?
There’s a handy calendar that is posted on the MSAC website. It is frequently updated and will tell you all you need to know about what’s happening at MSAC. It can be accessed on this page at the first link: http://alumni.med.ubc.ca/msac/msac-vancouver/msac-calendar/
How do I know when the event I’m attending will start?
There are signs posted on the stanchions in the courtyard as well as by the entrance doors that list the event details happening that day.
How do I book rooms?
Room booking is done by emailing Kelsey (kelsey.hiltion@ubc.ca) your completed room booking form

 

Facilities:

Who do I make suggestions for gym equipment to?
If you have ideas for the gym improvements, please talk to the MUS Sports Director. If equipment is broken or the gym needs cleaning, please speak to Kelsey, the MSAC Manager.
Where is the wifi the strongest?
The router is located in the basement, so the signal tends to be the strongest there or in the Alumni Room. Currently the MUS generously pays for the internet at MSAC. There are plans to upgrade to the UBC Eduroam in the future.
If I have feedback on how to improve the MSAC, who should I go to?
We love feedback! Please talk to Kelsey, the MSAC Manager.
How can I rent a locker at the MSAC? Is there a fee?
Lockers at MSAC are free! Please email Kelsey (kelsey.hilton@ubc.ca) to register for a  locker
Who do I talk to if I’d like to store some school related things for MUS or access stored items at the MSAC?
Please talk to Kelsey during business hours!
I lost something at the MSAC! Is there a lost and found?
Yes, of course! It is located in the cupboard next to the Latham Hall bar.
There’s food in the fridge! Can I eat it?
If it is in the “free for all” right side of the fridge, yes. The left side of the fridge is reserved for event-related foodstuffs, please respect the signage that may be attached to the food.
Can I use the cutlery and plates in the kitchen?
Of course! But please wash and put away the dishes after use.
Can I use the printer in the Computer Room?
Yes, but please bring your own printer paper. If the printer is out of toner, please let Kelsey or the MSAC Ambassador on duty know.

Video Conference

How do I book VC for my meeting?
In the room booking form, there is a section on VC options you can fill out.
My VC isn’t working! What do I do?
Please find the MSAC Ambassador on staff at the moment and ask them to troubleshoot. Unfortunately technical difficulties do happen sometimes, thank you for bearing with us!
If I want to extend my VC time during a meeting, can I do that?
If there are no other VC meetings happening later in the same room, yes! Ask the MSAC Ambassador to help you.
Can our VC be recorded? Where do I access the recording?
Yes, it can! Let us know on the room booking form if you’d like to have your meeting recorded. The link will be sent to you (the event coordinator) in a few business days’ time.